Lean Discoveries

Good morning,

Every day we go a little further down the AI rabbit hole as a society.

Integrating this new technology more and more into how we live and work. 

Today we’ll take a look at 5 ways this is happening in businesses and how it’s impacting the people in them.

24/7 customer support— That Never gets angry and solves every problem

Well…. Almost every problem.

For the most part, AI chatbots are currently capable of solving most of the customer support issues they come across. 

More complicated issues, or solutions that require the use of sensitive information may need to be pushed up the chain. 

That said, AI is making 24/7 customer support a reality:

• Solving most simple problems without escalation

• Always readily available to provide a fulfilling support experience

• Escalates issues only when necessary 

• Shares important customer data with support staff

Amazing Customer service at scale

Customer Service is notoriously hit or miss. 

A few agents, keep track of customer details, build rapport, show empathy, and go out of their way to lighten the mood.

Most agents don’t make that kind of effort, but AI can do it for them by keeping track of relevant customer data: 

• Nature and history of the complaint

• Personal details like name, age, and gender, 

• Sentiment of the issue (Whether they’re happy or upset)

Bigger, Better, Faster Sales

Believe it or not, there’s a wave of AI sales assistants hitting the market, and they WORK. 

Think of them as personalized sales coaches and/or assistants that enhance the sales process. 

These platforms make selling easier by:

• Keeping track of prospect data 

• Making recommendations on when and how to reach out

• Real-time insights and recommendations during sales interactions to maximize conversions

• Keeping track of sales data to ensure targets are being met

Streamlined and Cost-Effective Hiring

Hiring has always been one of the most complicated and expensive parts of running a business, but AI is starting to make a dent here too. 

Platforms are emerging that can help hiring teams, and HR managers to streamline the hiring process and find perfect fits. 

These platforms:

• Provide objective ways to assess how candidates will perform

• Make it easy for hiring teams to coordinate and agree on the best candidates

• Save companies interview time by eliminating weak candidates early in the process

Workforce management

Once you’ve built the perfect team, AI can make managing them easier and vastly maximize team productivity.

This can happen in a few ways, but the most important are AI assistants that offload repetitive work from team members, and AI that allows management to enhance team productivity with better insights.

AI in the workplace can:

• handle repetitive tasks, allowing team members to focus on higher-order labor

• identify areas of opportunity creating new revenue 

• Identify areas of strength and weakness within teams and assign tasks accordingly

• Optimize workflows eliminating unnecessary steps

We’re not just here to share the latest news with you.

Our mission at Lean Discovery Group is to empower business owners around the world with the support they need through fast, stress-free software development.

To help you get started, we’re happy to offer a completely free discovery call.

If you haven’t already, grab our Lean Launch Blueprint here, to learn exactly how you can create a $1M app for less than $1K.

Don’t forget to share this with your network!

We cover a wide variety of tools and innovations, so you never know who’ll be grateful to learn of new tools that help them save time or generate more revenue. Stay tuned for the next one!

Talk soon,

Ethan

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